Política de privacidad
AQUA BY JESSE PRIVACY POLICY
Last Update: October 18, 2023
AQUA By Jesse respects your privacy and values the relationship we have with you.
This Privacy Policy describes how AQUA By Jesse brands in the US collect, use, disclose and safeguard your personal information. Unless otherwise indicated, all Brands in the US follow this Privacy Polic
INFORMATION WE PROCESS
We may collect or process the following types of information about you. The specific information we collect about you will vary depending on how you interact with us.
- Contact information and personal identifiers, such as your name, address, email address, telephone number, and username or social media handle.
- Device identifiers, such as information about your device like your MAC address, IP address, or other online identifiers.
- Demographic information, such as your age, sex, ethnicity, and gender.
- Physical characteristics, such as your hair type and color, skin type, and eye color.
- Biometric information, such as facial geometry if you use certain of our virtual try-on applications.
- Commercial information, such as the products or services you have purchased, returned or considered, and your product preferences.
- Payment information, such as your method of payment and payment card information (including payment card number, delivery address and billing address).
- Identity verification information, such as photo identification for in-store pick-ups at one of our retail stores, loyalty member ID, and authentication information (like passwords).
- Online or network activity information, such as information regarding your interaction with our websites, mobile applications, digital properties, and advertisements, information about your browsing and search history on our websites or mobile applications, and log file information like your browser type and webpages you visit.
- Geolocation information, such as information that can help identify your physical location (like your GPS coordinates or the approximate location of your device).
- Audio and visual information, such as recordings of your voice when you call our customer service and images we record through video surveillance in our retail stores.
- Professional or employment-related information, such as professional licenses or certifications in connection with our professional programs.
- Health and medical information, such as skincare concerns, diagnoses, medical reports and history.
- User Content, such as your communications with us and any other content you provide (including photographs and images, videos, reviews, articles, survey responses, and comments).
- Inferencesdrawn from or created based on any of the information identified above.
HOW WE COLLECT INFORMATION
We may collect personal information about you from various sources.
HOW WE USE INFORMATION
We may use the information we have about you:
- To provide products and services to you, such as fulfilling orders and processing payments, creating, servicing and/or maintaining your account or loyalty program membership, identifying concerns and assisting with product recommendations, providing real time support via our automated virtual agent and live person chat feature on one of our websites and maintaining a transcript of the chat, and managing current or past purchases.
- To communicate with you, including to respond to your inquiries or complaints, and to help you place an order.
- To administer your participation in special events, contests, sweepstakes, surveys or promotions.
- For marketing and advertising, such as to send you postal mail, text messages, email, push notifications or other messages, show you advertisements for products and/or services tailored to your interests on social media and other websites.
- To operate and understand your use of our websites and mobile applications, such as to remember your information so you do not have to re-enter it, understand your preferred method of purchasing with us; determine what browser and devices you use to visit our websites or mobile applications; and to evaluate and improve our services, advertisements, websites and mobile applications. For example, we use Google Analytics on our websites. For specific details on how Google collects and uses your personal information when we use its services, please visit: HOW GOOGLE USES INFORMATION FROM SITES OR APPS THAT USE OUR SERVICES.
- To operate and improve our business, including to conduct analytics, provide quality assurance and process adverse event or product related claims, conduct research and development, and perform accounting, auditing and other internal business functions.
- For legal and security purposes, such as to detect, prevent, and prosecute harmful, fraudulent, or illegal activity, loss prevention, identify and repair bugs on our websites or mobile applications, and to comply with applicable legal requirements, relevant industry standards and our policies.
We also may use your information in other ways for which we provide specific notice at the time of collection.
HOW YOU CONTROL YOUR INFORMATION
You have rights and choices in connection with the personal information we have about you.
- Data Subject Rights:Depending on local laws, you may have rights with respect to your personal information. For example, you may be able to request access to the personal information we maintain about you, update and correct inaccuracies in your personal information, and have the personal information deleted or transmitted to a third-party.
- Mobile Device & Browser Preferences:Depending on your mobile device or web browser, we may request your location or request to send you push notifications. You can edit your preferences using the settings on your device.
- Cookie Preferences:You can choose how certain cookies are used in connection with our websites. You can edit your cookie preferences at any time by editing your browser settings or selecting the “Manage Cookies” or “Do Not Sell or Share My Personal Information / Target Ads” link available at the bottom of our Brand websites.
HOW WE USE COOKIES
Cookies are small text files that websites place on your Internet-connected device to uniquely identify your browser or to store information or settings in your browser which allows us to remember you when you come back to our websites and provide you with personalized experiences and advertisements. We use different types of cookies on our websites, which may include strictly necessary cookies, performance cookies, functional cookies and targeting cookies.
You can edit your preferences by accessing the “Manage Cookies” or “Do Not Sell or Share My Personal Information / Target Ads” link at the bottom of each of our Brand websites or by editing your browser settings. When editing your cookie preferences, please note that your settings only apply to the browser you use to submit your opt-out request, so if you use multiple browsers or devices, you must opt-out on each browser, on each device. Your opt-out is enabled using cookies so once you opt-out, if you delete your browser’s saved cookies on a device, you will need to opt-out again on that browser on that device.
Our websites are not designed to respond to “do not track” signals from browsers.
HOW WE PROTECT INFORMATION
We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.
HOW LONG WE RETAIN INFORMATION
In general, we retain personal information as long as reasonably needed to achieve the purposes outlined in this Privacy Policy. There are many factors that we use to determine how long personal information is retained, such as:
- the purposes for which the personal information was collected, including to provide our products and services;
- your marketing preferences
- any legal or regulatory requirements that apply to the personal information; and
- whether the personal information may be relevant to us in protecting our own rights (e.g. applicable limitation periods).
HOW TO CONTACT US
If you have any questions or comments about this Privacy Policy or if you would like to exercise your rights, you can contact us by submitting a request by emailing us at INFO@AQUABYJESSE.COM
STATE-SPECIFIC DISCLOSURES
California Residents
This section applies solely to California residents and supplements our Privacy Policy above.
Collection and Disclosure of Personal Information
We may collect and disclose or may have collected and disclosed your personal information to certain categories of third parties.
